About the job

The Group Director, Omni Fraud Operations is responsible for leading the fraud prevention efforts for Walmart eCommerce. The Group Director will be responsible for the creation of strategies for prevention, detection, and mitigation of fraudulent activity across Walmart U.S. This role will require close partnership with multiple internal and external stakeholders to drive the best outcomes for the business.
ResponsibilitiesLead and drive the fraud identification and prevention strategy across Walmart U.S.Identify trends in fraud through existing customer behavior and portfolio analytics.Identify new and emerging risks/ threats and partner with internal (operations, compliance, technology, security) and external stakeholders (associations, payment processors, industry groups) to respond to these threats.Develop and direct the transaction monitoring strategies to identify and prevent fraud, striking the right balance between customer experience and risk management.Lead product management for Walmart U.S. fraud systems, define business vision requirements, prioritization and planning for fraud solutions, partnering with engineering teams across various business lines.Collaborate with various business teams to evaluate risk exposure for new initiatives, products and features.Identify new and emerging technologies (ML, AI, etc.) in fraud prevention, and assess applicability to Walmart U.S.Partner with internal groups to investigate omni digital fraud losses.Own overall fraud loss results for Walmart U.S. and define/recommend overall risk tolerance and appetite for eCommerce leadership team.SkillsStrong leader and strategic analytical thinker who can implement big ideas with a positive attitude.Passion for technical understanding of systems, operations, teamwork, and leadership.Exceptional understanding of the omni fraud environment.Proven ability to anticipate risk within process flows.Strong understanding of retail operations.Exceptional organizational and communication skills.Strong collaborative skills and ability to influence in a matrix environment.Proven track record on building and cultivating strong teams.
QualificationsBachelor's degree or equivalent.10+ years of work in related field preferably with a diverse range of risk/fraud experience.Very strong technical understanding and experience with complicated data analysis.Strong quantitative and analytical skills.Experience leading product, technical analytics or operations teams in fraud prevention preferably in the eCommerce industry.Prior experience managing the performance and effectiveness of diverse teams.Ensuring compliance with applicable laws and regulations and implement a change management process.Demonstrated experience working under the pressure of deadlines on multiple projects in a fast paced, high volume business environment.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
Who We AreJoin Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎ For information about PTO, see https://one.walmart.com/notices.‎Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see One.Walmart.‎ The annual salary range for this position is $160,000.00-$320,000.00‎ Additional compensation includes annual or quarterly performance bonuses.‎Additional compensation for certain positions may also include:‎- Stock‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor’s degree in business, finance, production/operations management, or related area and 8 years’ experience in asset protection, global security, auditing, program management, or related area. Option 2: 10 years’ experience in asset protection, global security, auditing, program management, or related area.5 years’ experience leading cross-functional teams.5 years’ supervisory experience.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master's degree in Business Administration, Retail Management, Finance, or related area, Monitoring and managing compliance with local, state, and federal regulations, Security Asset Protection Professional Certification, Six Sigma certification
Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America